Author Topic: Cashgenie threat  (Read 4985 times)

Emmity77

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Cashgenie threat
« on: Oct 14, 2010, 12:25:12 PM »
Could anyone offer me any advice on the email string below please:-
Many thanks
 
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Please call Jane Blowers or Chelsea Parker at cash genie where this can be discussed with you. if you fail to acknowledge this then we will have no option but to start court proceedings.
 From: Emma 
Sent: 14 October 2010 11:36
To: Barry Sillence
Subject: RE: Cash Genie Payday Loans
I have not charged anything back to my bank and do not know what that means, you took payment by using my debit card so I would have been unable to get anything back from my bank.  You took full payment from my bank account on 02/03/2010.  I spoke to cash genie on that day and was told the debt was paid in full. There has been no further transactions with cashgenie since that time, back charges or otherwise.  I have not obtained any money by deception, you have not contacted me by letter or otherwise to state that I still have debt with you.  I have been sending numerous copies of the email below in response to your emails regarding my debit card and have only just received a response from you now stating that I have obtained money by deception.
 

 From: [email protected]
Date: Thu, 14 Oct 2010 11:11:47 +0100
Subject: RE: Cash Genie Payday LoansNo emma,
 
Unfortunately you charged back transactions with your bank. So this has now been passed to our legal team as this has been deemed as obtaining money by deception.
 
Please call 0800 046 8121 to discuss.
 
Sent: 14 October 2010 11:12
To: CustomerSupport
Subject: RE: Cash Genie Payday Loans
 
From: emma
To: [email protected]
Subject: RE: Cash Genie Payday Loans
Date: Fri, 8 Oct 2010 13:27:29 +0000

Dear cash genie
 
I should no longer be receiving emails from you as my account was paid in full. I was initially in debt management but once you found out my card details you took the repayment without my permission and left me with no money for the month. I contacted you and was told that you wouldn't refund me any money but at least the debt was cleared. The card you are talking about is no longer valid after you took all my money so i certainly should not receive any further charges.
 
I have sent this email to you a number of times.  Please stop sending me emails and texts.
 
Emma Nash
 Date: Thu, 14 Oct 2010 11:10:02 +0100
To: emma
Subject: Cash Genie Payday Loans
From: [email protected]

Hi Emma,
Your debit card is due to expire very soon.
To avoid charges on your account please send [** sorry, no personal contact invitations allowed **] your new card details as soon as they are through.
Kindest Regards
The Cash Genie

john1

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Re: Cashgenie threat
« Reply #1 on: Oct 18, 2010, 11:57:18 AM »
Hi Emma


It may be worth while seeking legal advice of your own because this sounds like either a con or a company who are failing to follow the fas regulations and so instead of them taking action i think your should be taking action against them. The first thing would be to contact the financial ombudsman with all the evidence that you don't owe them and that you are tried to make an official complaint.

Re: Cashgenie threat
« Reply #2 on: Oct 20, 2010, 10:40:38 AM »
Hi Emma
 
Looks like a blatant harrasment case check out the OFT website Re: Creditor harassment and launch an official complaint in writing. To ask you for your card details in an email is extreamly poor practice.
If I find anymore info that may be helpful I will post here.
 
Many Thanks Gareth
South West Debt Solutions.
www.CreditSolutionsSout

Steven Jackson

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Re: Cashgenie threat
« Reply #3 on: Oct 20, 2010, 03:13:37 PM »
Hi there Emma
 
From the e-mail conversation, I understand that you were told that any and all debts to Cash Genie had been paid in full. This being the case, then I agree with Gareth, if they continue to demand any money from you, I would write them a strongly worded letter stating that unless they take your name off their system and stop harrassing you, you will raise the matter with the OFT (Office of Fair Trading). You shouold ask for their confirmation of this in writing.
 
I think the OFT would be particularly interested in your case especially as Cash Genie took money from your card without permission. As such, suggesting that you will escalate your complaint in this way should mean that they play ball.
Debt Expert
ivainformation.com

Emmity77

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Re: Cashgenie threat
« Reply #4 on: Dec 03, 2010, 10:02:13 PM »
I wrote asking them to stop harrassing me and I didn't hear anything else from them.  I have just discovered they have taken the total sum of £374.98 from my account, leaving it empty.  I don't know how they have done this.  They don't have my card details and my bank said it was done as a card transaction.  I don't know what to do, I'm not going to be able to get it back am I

Emmity77

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Re: Cashgenie threat
« Reply #5 on: Dec 04, 2010, 02:05:48 PM »
I HAVE JUST SPOKEN TO CASHGENIE AND THEY SAID THE  TOOK ONLY THE INTEREST PAYMENT EARIER THIS YEAR- PLEASE CAN ANYONE HELP ME

James Falla

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Re: Cashgenie threat
« Reply #6 on: Dec 06, 2010, 09:23:13 AM »
Hi Emmity77
 
If Cash Genie say thay have not taken funds from your account, then I suggest you speak to your bank and tell them that it was a fraudulent transaction. If this is the case, your bank should refund the money you have lost. At the very least, I suggest you ask the bank to cancel your card and issue you with a new one. This way, you can be certain that no further transactions will be taken from the card.
Debt Expert & Author
beatmydebt.com

FinanceGenie

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Re: Cashgenie threat
« Reply #7 on: Feb 08, 2011, 10:20:00 AM »
Well i say first take all the copies of statement and check is their anything that you don't and if it is than  consult with bank and they say about it. If they are saying it happens to your end than you should contact your finance advisor they would make good of your problem.